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You are here: Home › Blog

Came across this while teaching the Sametime class


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I am teaching the Sametime Admin class at a LAEC yesterday and today. There have been speedbumps and potholes all along the way during the first day.  The course material is still 3.x while we are teaching 6.5.1.  But most of the issues arise over misconfigured DNS or host name entries in the server documents.

Well we came across an issue where the checkbox to enable Instant Messaging could not be found in the Domino Web Access preferences.  I know it should be there, and the users had a Sametime server specified in their person records.  I was dumbfounded that it wasn't there for some reason.  So I broke out the laptop to do a quick search of the Knowledgebase.  The new IBM support for Lotus really bites and sometimes it seems you cannot even find technotes with the darn number in the first place.  So here is the exact reason (technote #1190873) that is was not showing, matching down to the version.  Who knew they made this little gem of a change?  Quite frustrating when a point release makes a change like this for some reason.

Problem

In Domino Web Access (iNotes Web Access) 6.5.3 or above, you want to use the Instant Messaging feature.  The Help documentation states to do this you must enable Instant Messaging via Preferences > Other > Enable Instant Messaging.  However, when you navigate to this area the "Enable Instant Messaging" option is not there.  This option is definitely available in previous releases of Domino Web Access 6.5x.



Content

This is working as designed starting in Domino Web Access (DWA) release 6.5.3.  An enhancement request was made in DWA 6.5.1 to hide this "Enable Instant Messaging" option in the user preferences if the DWA server is not configured for Instant Messaging.

This request was addressed in DWA 6.5.3.

Excerpt from the Lotus Notes and Domino Release 6.5.3 MR fix list (available at http://www.ibm.com/developerworks/lotus/):

Instant Messaging

  • SPR# PTUL628GWM - The enable instant messaging setting in Preference/other will not be available if DWA is not set up for using Lotus Sametime.