Sametime audio chat services and it’s issues and compliments
Tags :Sametime
We have been heavily testing Sametime audio services inside the firewall for a side project and found some nuances along the way I wanted to share as well as some compliments.
1) If you open an audio call with someone and then decide to chat with them, the chat is closed when you close the call. Losing all the chat data. Unless you already have multiple chats open in a vertical or horizontal list. Then all is well. But just a single chat with that person on the call and poof, it goes away. Here is an example image:
2) Next up we had an issue adding video when only one party had a video camera. The other got an error there was no input device. While the one with the camera got a wait status, but could still talk. The only way out of the wait was to kill the conversation, which took Notes down with it. Not elegant and downright frustrating to users.
3) We also found that the whole firewall thing sucked for outside callers.
There were compliments on the clarity and the ease of starting an audio conversation and the ability to have multiple people join in. Call controls overall were tough, and no way to mute anyone as the call organizer, but it was not a meeting center and more like people in an open room. Once that was explained it was taken much better.
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On Wednesday, May 5th, 2010 by Chris Miller
