IBM launches IBM Support Agent Tool in beta
Tags :IBM Watson support
IBM has launched the IBM Support Agent Tool into beta. Relying heavily on Watson it is designed to automate responses to your support questions and even update your support requests.
As you can see, the IBM Support Agent Tool leverages Watson to take your normal conversation and interpret your needs. Then it gives possible results or even asks you to log in to update your open support requests. Now this is in beta and only covers Websphere and something else. IBM Domino and IBm Connections are not included yet.
Also note that they have the service running on Bluemix if you peek at the URL for the IBM Support Agent Tool.
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On Wednesday, November 18th, 2015 by Chris Miller
