LotusLive just pushed a hotbutton in me
Tags :LotusLive
As an early adopter of Bluehouse, I posted thoughts on it and even had a great podcast interview with the product managers. Anticipating the growth, I tried to build my contacts up in Oct 2008 by announcing and then connecting to tens upon tens of you (not the number was not hundreds in there yet). Yes, I was excited to grow my network while we were testing and working away in learning the system.
At Lotusphere2009 they announced the formal name change and had everyone accessing files for Lotusphere through LotusLive. It seemed we were on a path of understanding how it would fit into the SaaS model and how customers and partners both could take advantage.
The wall came crashing down today. Through some work, we will be using LotusLive yet again for a project. I know my previous personal and corporate account went from free to not free soon after Lotusphere. No issue , no problem and no foul. However, they seem to remove all files, all connections and all traces of your account from their system. Which means my company profile, user account, previous Activities, files and everything are totally gone.
Now reading through the Terms of Service and more, I could find no reference of total removal and deletion of all account records! I know files are heard to keep, with backups, disk costs, etc. Trust me, we do this and I know. But a simple record entry with pointers of connections is nothing. A minor few lines of text that is coded to be read. I even understand removing the avatars for space, as small as they must be.
I knew it must all be a mistake so I went to the screen to reset my password. It says it reset it, so I waited. I reset it again with the message saying the email was being sent. I knew it was in there. Had to be. Then the dooming email from not one, but two people. It is gone. Officially not there any longer. NO word on when, why or how long they keep accounts after someone gets closed. If I was in the SaaS model I sure as heck would want to get some data out or back, even with a cost. I found that you can delete your own account, but no time limit of how long one is kept in the FAQ or wiki.
Humorously sales for LotusLive has now just called me asking if I wanted to register a test account and what I needed. I said now isn't the time.
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On Tuesday, August 11th, 2009 by Chris Miller
