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New loosely undocumented error when migrating


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While performing an upgrade of version and hardware swap from dedicated to VMWare, I had one sticky issue for a client. We performed the whole upgrade remotely, no reason to be sitting there for this one.

Here is the issue.  After loading 7.0.2 in the new VMWare, we shut down the old 6.5.3 server and began the simple mailfile and few database copies.  We brought the server up under the old name and started seeing countless lines of the different tasks with the same error message

"cache entry not found"


No maintenance or convert task would fix it.  Convert, Fixup, compact, index all failed with the same error.  Yes, all of them.

Now I searched Knowledgebase and online to limited success.  The Sched task, RnRMgr and HTTP were all reporting this same error.  Well with numerous tweaks to the Google search, I finally found some insight. The customer had moved to a single copy template (SCT) for the DWA 6 infrastructure.  When the databases were moved over, the SCT templates in use were not.  I simply moved those over and the server came right up with the error removed.  Convert then ran successfully to move them to DWA7 and then compact to reclaim much of the unused diskspace.

Issue solved and into the books for another oddity of undocumented weirdness.