When Lotus business partners step up to the plate
Tags :Spam
This is when working as a team helps the customer. We have had an issue the past week with a customer's hosted environment and bizarre amounts of increased spam getting past the filters. Well we found a couple issues, like a company group being exposed to the Internet for mail routing that a spammer found. But other deal with the new variations in how spammers are creating emails. So working with the other partner, we were able to grab some additional rules and formulas they had created and implement those immediately.
Some of you are saying, hey that is what they do for a business. But I am looking at it as they jumped onto a screen sharing meeting to make sure everything was fine (which it not been modified in months so we knew this was abnormal) and implemented some new features and things that are coming soon in a future release at the spur of the moment to keep their and our customer happy and functioning.
That is when you like telling people that you have multiple customers using their product with good success. Bravo to the team at Granite Software today.
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On Friday, November 3rd, 2006 by Chris Miller
