IBM and self-service
Tags :Rant
Oh you thought this blog entry was about
how IBM will let you do more self-service software purchases, licensing
and support? Nope. IBM bought (not long ago) the self-checkout
vendor Productivity Solutions. I love using the self-checkout aisles
at the stores, including the grocery. It speeds things along quite
nicely once you figure out how the things work and act.
But how many of your applications and
procedures are self-service? (you knew this had to go somewhere right?)
As I do site audits, including one I am doing next week up east,
I look at the current processes and how much time they spend on certain
administrative tasks. Plus the security of theses tasks. Even
with Domino 6, the CA process and AdminP I see far too many sites still
doing manual work on tasks that are inherently automated now, right out
of the box. So have you taken a step back from that daily routine
that you suffer through to see if you can automate log scanning, password
resets, new user requests, and even more? If you get too caught up
in the same thing each day as routine, you don't always see things as someone
walking in like I do. Feel free to have someone come in and do a
brief process and security audit (ok yes I would definitely want that business)
and have them show you things that can save time, money and open you up
to test and explore more of what the system can do.
Just a point to ponder.
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On Friday, September 10th, 2004 by Chris Miller
