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In transit to Stockholm watching an old mailfile on the person nearby


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I am in transit at the Chicago airport watching a person struggle with Notes 6 and a R5 mailfile template.  Not the most entertaining item, but I can see the frustration.  I spun my laptop around to the full Notes 8 client and new mail interface and said, good things are there, hopefully they will upgrade.  The response?  He was the IT manager and was under orders not to move to 7 yet, let alone 8.  Ugh....