Sametime and IM, business necessaity for some, IM a bother for others?
Tags :Sametime
From CIO
Decisions today comes a story
on Sametime in use to save lives and how one company banned it since they
could not copy everyone on the team every IM message as the corporate policy
stated.
But the IM experience
is much different at IntelliCare Inc., a medical services company that
considers instant messaging mission-critical. The Portland, Maine-based
company's staff of nurses field medical questions and monitor patients
through a nationwide network of call centers.
If a nurse is monitoring weight
for a patient with congestive heart failure through a scale hooked up to
the telephone and has a nagging question, she can IM an expert colleague
and get advice. If she is fielding a call from an anxious parent about
a child's illness, she can bring a pediatric specialist in on the conversation
in real time.
Now look at the flip side which sounds
more like bad IT policies and management to me..
Then there was 5W's
company directive that all the members of an account team be copied on
every correspondence -- not possible when using IM, which frustrated account
managers.
How about simply logging and then making
the logs available for searching or sorting? Makes much more sense
than banning doesn't it?
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On Tuesday, March 21st, 2006 by Chris Miller
