I have been reading a lot on PNR’s and CAPPS II
It is amazing the amount of information that
is stored in a Passenger Name Record (PNR) that the airlines and travel
industry will be using soon enough with CAPPS
II. All of this becomes available
to the ticket agent and anyone else with access to your record. Kind
of scary to think how many places your credit card numbers
will be available. Yes I use the word numbers since if you have a
travel profile with associated credit cards, it couldmean that they
are all listed no matter which one you utilize to purchase the ticket.
Searching the web today for some more articles I , of course, uncovered
liberty's unions and others fighting it. But the big surprise was
the amount of info
and training available on the PNR
for free. There was many more links but that one stuck out.
No, I am not saying if I am for or against
it. Heck with some of the info I found you can finally understand
the seat
maps that the agent uses for American Airlines.
Now here is the kicker though that I saw in one of the above information
examples, they send all the travel agent information along no matter what
into the PNR. Here is an excerpt from an article you can read
here:
If you are a regular
customer or have a corporate or frequent flyer account with an airline
or travel agency, your account information is typically stored in a "profile"
in the CRS/GDS that is automatically associated with, and often copied
into, each PNR created for you. That profile might include all the credit
cards you regularly use (even if you aren't using them for this purchase);
alternate addresses, phone numbers, and emergency contacts; names and other
information on your family members or business associates who sometimes
travel with you (even if they aren't on this trip); notes about your tastes
and preferences ("prefers king bed", "prefers room on low
floor in hotels", "always request halal meal", "won't
fly on the Jewish sabbath", "uses wheelchair, can control bowels
and bladder"; "prefers not to fly Delta Airlines"); personal
notes intended for the internal use of the travel agency ("difficult
customer -- always changing his mind"); department and project billing
and approval codes for corporate travel; all your frequent flyer numbers
(even ones you aren't using on this trip) and a wide variety of other information.
So there you have it, hold your bladders
in private please and don' be difficult to deal with!!!
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On Thursday, February 26th, 2004 by Chris Miller
