Worst practices, how not to use your mailfile
Tags :Domino 7
While troubleshooting an issue of client lag for a customer, we discovered that the user was accessing their 2GB mailfile. No problem so far. However, during the day as they deleted certain messages, the system would take up to 7 minutes before timing out. This would come and go.
After talking to the tech team handling this user, we discovered that all work was being done in the All Documents view of the mailfile, all the time. So the index would build, they would work fine and then when they read, replied and then deleted mail from within the message (while saving the sent one of course), it would then start this long wait process. Well using the Domino Administrator we saw that the All Documents view index was 40MB or so. So each time the user made a bunch of changes, they would force the view update and then download the entire index as shown in the client_console running. Now even with a dedicated T1 this should take 4 mins or so. Imagine fighting with the other staff for this same bandwidth and you have the failure.
So convincing a user that the inbox and folders is the proper place to work is the next step. Oh yes, all mail is in the inbox and no folders
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On Thursday, February 1st, 2007 by Chris Miller
